How should I handle a complaint from a sponsor?
An example of an AI chatbot conversation about handling sponsor complaints effectively.
I received a complaint from one of our sponsors. What should I do?
First, acknowledge the complaint and thank the sponsor for bringing it to your attention. Can you share the details?
They are unhappy with the visibility their brand is getting in our events.
It's important to address their concerns. Offer to review the sponsorship agreement and discuss potential adjustments.
What if they threaten to withdraw their sponsorship?
In that case, reassure them of your commitment to their satisfaction and propose a meeting to discuss solutions.
Should I involve my team in this discussion?
Yes, involving your team can provide additional insights and help in crafting a more effective response.
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