How do I fix my internet connection issues?
First, can you tell me if your modem is powered on and all the lights are functioning?
Yes, the modem is on, but the internet light is red.
A red internet light usually indicates a connection problem. Have you tried restarting your modem?
Not yet, should I do that?
Yes, please unplug the modem, wait for 30 seconds, and then plug it back in. Let me know what happens.
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