How do customers feel about AI in service?

What do customers generally think about AI in customer service?

Many customers appreciate the efficiency of AI in service, but some prefer human interaction for complex issues.

Are there specific areas where customers prefer AI over human agents?

Yes, customers often prefer AI for quick inquiries, like checking order status or FAQs, due to its speed.

What are some common complaints customers have about AI in service?

Common complaints include AI's inability to understand nuanced questions and the lack of empathy in responses.

How can companies improve AI customer service?

Companies can improve AI by enhancing natural language processing, providing better training data, and integrating human support.