How does passenger feedback impact policy changes?
An example of an AI chatbot conversation about how passenger feedback influences policy changes.
How does passenger feedback impact policy changes in airlines?
Passenger feedback plays a crucial role in shaping airline policies. It helps airlines understand customer needs and preferences.
Can you give examples of specific policy changes that were made due to passenger feedback?
Sure! For instance, many airlines have improved their cancellation policies and added more flexible ticket options based on passenger complaints.
What methods do airlines use to collect passenger feedback?
Airlines use surveys, social media monitoring, and direct feedback during flights to gather insights from passengers.
Is there a way for passengers to see the impact of their feedback?
Yes, many airlines share updates on policy changes through newsletters or their websites, highlighting how passenger feedback influenced those changes.
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