How do I apologize for a late cancellation?

I need to cancel my appointment, but it's last minute. How should I apologize?

It's important to be sincere. You can say something like, 'I'm really sorry for the late notice, but I need to cancel my appointment due to unforeseen circumstances.'

Should I offer to reschedule?

Yes, offering to reschedule shows that you value their time. You could add, 'I hope to reschedule at a more convenient time.'

What if they seem upset?

Acknowledge their feelings. You might say, 'I understand this may be inconvenient, and I truly apologize for that.'

Is there a way to make it up to them?

You could offer a small gesture, like a discount on the next appointment, to show your appreciation for their understanding.