How can I build rapport during customer interviews?
Building rapport is essential for effective customer interviews. Start by being genuinely interested in the interviewee's experiences.
What specific techniques can I use to connect with them?
You can use active listening, maintain eye contact, and share relevant personal anecdotes to create a comfortable atmosphere.
Should I prepare any specific questions to help with rapport?
Yes, open-ended questions about their experiences can encourage sharing and help establish a connection.
How do I handle nervousness during the interview?
It's normal to feel nervous. Take deep breaths, remind yourself of your purpose, and focus on the interviewee to ease your anxiety.
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