How should I communicate my cancellation policy to customers?

How should I communicate my cancellation policy to customers?

It's important to be clear and transparent. You can start by including the policy on your website and in confirmation emails.

What if a customer asks for a refund after the cancellation period?

In that case, you should refer to your policy. If it's stated clearly, it will help manage their expectations.

Should I offer any flexibility in my policy?

Offering some flexibility can enhance customer satisfaction. Consider exceptions for emergencies or loyal customers.

How can I ensure customers read the policy?

You can highlight the policy in bold or use pop-ups during the booking process to draw attention to it.