How can I evaluate a software vendor's reputation?

How can I evaluate a software vendor's reputation?

You can start by checking online reviews, testimonials, and case studies. Look for feedback on their customer service and product quality.

What specific platforms should I check for reviews?

Consider platforms like G2, Capterra, and Trustpilot. These sites provide user reviews and ratings for various software vendors.

Are there any industry-specific sources I should look at?

Yes, industry-specific forums and publications can be valuable. For example, if you're in healthcare, check resources like Healthcare IT News.

How important is the vendor's history and experience?

Very important! A vendor with a long history and proven track record is often more reliable than a newer company.

What red flags should I watch out for?

Look for patterns of negative reviews, lack of transparency, or poor customer support responses. These can indicate potential issues.