How do I facilitate a post-mortem meeting?

What are the key steps to facilitate a post-mortem meeting?

To facilitate a post-mortem meeting, start by setting a clear agenda, gathering data, and encouraging open discussion.

How do I create a safe environment for feedback?

Ensure that everyone understands the purpose is to learn, not blame. Use ground rules to promote respectful communication.

What should I do if someone becomes defensive?

If someone becomes defensive, acknowledge their feelings, redirect the conversation to the facts, and emphasize the learning aspect.

How can I ensure actionable outcomes from the meeting?

Summarize key points, assign responsibilities for action items, and set deadlines to ensure accountability.