How do I follow up on a complaint I made?
An example of an AI chatbot conversation about following up on a complaint effectively.
How do I follow up on a complaint I made?
You can start by contacting the customer service department via email or phone. Have your complaint reference number ready.
What if I don't have a reference number?
If you don't have a reference number, provide as much detail as possible about your complaint, including dates and any correspondence.
How long should I wait before following up?
It's generally a good idea to wait about a week after your initial complaint before following up.
What should I say in my follow-up message?
In your follow-up, mention your original complaint, express your concern, and ask for an update on the resolution.
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