How do I follow up on a review I received?
An example of an AI chatbot conversation about following up on a review.
How do I follow up on a review I received?
Following up on a review is a great way to engage with your customers. What type of review are you referring to?
I received a positive review on my restaurant's page.
That's wonderful! You can thank the reviewer publicly and invite them back. Would you like help crafting a response?
Yes, please! I want it to be warm and inviting.
How about this: 'Thank you so much for your kind words! We’re thrilled you enjoyed your experience and can’t wait to welcome you back!'
That sounds perfect! Should I also follow up with negative reviews?
Absolutely! Responding to negative reviews shows you care. Would you like tips on how to handle those?
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