How do I follow up on escalated emails?
An example of an AI chatbot conversation about following up on escalated emails.
I need to follow up on an email I escalated last week. What should I say?
You can start by acknowledging the escalation and expressing your concern. For example, 'I wanted to follow up on my previous email regarding [issue]. Have there been any updates?'
That sounds good. Should I mention the urgency?
Yes, if the matter is urgent, it's important to convey that. You could say, 'Given the urgency of this issue, I would appreciate any updates you can provide.'
What if I don't get a response?
If you don't receive a response, consider sending a gentle reminder after a few days. You could say, 'I wanted to check in again regarding my previous email. Your input is crucial for moving forward.'
Thanks! How often should I follow up?
It's best to wait about 3-5 business days before following up. If it's urgent, you might follow up sooner, but be mindful of their workload.
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