How do I follow up with customer support?
An example of an AI chatbot conversation about following up with customer support inquiries.
I reached out to customer support last week but haven't heard back. How should I follow up?
You can send a polite email or message referencing your previous inquiry. Mention the date you contacted them.
What should I include in my follow-up message?
Include your original request details, your contact information, and express your eagerness for a response.
Is there a specific time frame I should wait before following up?
It's generally good to wait about 3-5 business days before following up, depending on the urgency of your issue.
What if I still don't get a response after my follow-up?
If you don't receive a response, consider reaching out through another channel, like social media or a phone call.
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