How should I handle cancellation policy violations?

What should I do if a customer violates our cancellation policy?

First, review your cancellation policy to ensure it's clear. Then, communicate with the customer to understand their situation.

What if the customer insists on a refund despite the policy?

In that case, explain the policy again and offer alternatives, like a credit for future use, if possible.

How can I prevent these violations in the future?

Consider sending reminders about the cancellation policy before the deadline and making it more visible during booking.

Is there a way to make the policy more customer-friendly?

Yes, you can offer flexible options or a grace period for cancellations to enhance customer satisfaction.