How should I respond to customer complaints about price increases?
An example of an AI chatbot conversation about handling customer complaints regarding price hikes.
I've received several complaints from customers about our recent price increase. How should I handle this?
It's important to acknowledge their concerns. You could start by expressing understanding and empathy.
What if they are really upset and threaten to leave?
In that case, reassure them of the value they receive and explain the reasons behind the price increase.
Can I offer them a discount to keep them as customers?
Offering a discount can be a good strategy, but ensure it aligns with your business goals and doesn't devalue your product.
How can I communicate the price increase effectively?
Consider sending a personalized message explaining the reasons for the increase and how it benefits them.
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