How should I handle user complaints about license changes?

I've received several complaints about the recent changes to our software licenses. How should I address them?

It's important to acknowledge the users' concerns first. You could start by thanking them for their feedback and explaining the reasons behind the changes.

What if they are really upset and feel like they are losing out?

In that case, empathize with their feelings. Offer to discuss their specific concerns and see if there are any adjustments or solutions you can provide.

Should I offer any compensation or discounts?

If feasible, offering a discount or a temporary extension of the previous license terms can help ease their frustration and show that you value their loyalty.

How can I prevent similar complaints in the future?

Consider improving your communication strategy. Inform users about changes well in advance and provide clear explanations and benefits of the new licensing terms.