How do I manage reviews on Google My Business?
An example of an AI chatbot conversation about managing Google My Business reviews.
How do I manage reviews on Google My Business?
To manage reviews on Google My Business, you can respond to reviews, flag inappropriate ones, and encourage customers to leave feedback.
What should I say when responding to a negative review?
When responding to a negative review, acknowledge the customer's concerns, apologize if necessary, and offer a solution or invite them to discuss further.
Can I delete reviews that I don't like?
You cannot delete reviews, but you can flag them for inappropriate content if they violate Google's policies.
How can I encourage more customers to leave reviews?
You can encourage reviews by asking satisfied customers directly, sending follow-up emails, or providing links to your Google My Business page.
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