How can I reduce cancellations for my service?
An example of an AI chatbot conversation about reducing service cancellations.
How can I reduce cancellations for my service?
To reduce cancellations, consider improving communication, offering flexible policies, and understanding customer needs.
What specific communication strategies should I use?
You can send reminders, follow up after bookings, and provide clear information about your services.
Should I offer incentives to encourage customers to keep their appointments?
Yes, offering discounts or loyalty points for keeping appointments can motivate customers to follow through.
How can I gather feedback to understand why customers cancel?
You can send surveys after cancellations or ask for feedback during follow-up calls to identify common reasons.
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