How should I respond to client feedback?
An example of an AI chatbot conversation about responding to client feedback effectively.
How should I respond to client feedback?
It's important to acknowledge the feedback first. Can you share what the feedback was?
A client said they were unhappy with the delivery time of their order.
You could respond by saying, 'Thank you for your feedback. I apologize for the delay and appreciate your patience. We're working to improve our delivery times.' How does that sound?
That sounds good! Should I offer any compensation?
Offering compensation can be a good way to show you value their business. You might say, 'As a token of our apology, we’d like to offer you a discount on your next order.'
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