How do I start process mapping?
To start process mapping, first identify the process you want to map. What specific process are you interested in?
I'm looking to map our customer service process.
Great choice! Begin by gathering information on each step in the customer service process. Who are the key stakeholders?
The customer service team and the customers.
Perfect! Next, document the steps taken by the customer service team and the interactions with customers. Would you like tips on tools to use?
Yes, what tools do you recommend for process mapping?
Some popular tools include Lucidchart, Microsoft Visio, and Miro. They offer templates and features to help visualize processes.
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