I'm having trouble connecting to the internet. What should I do?
Let's start by checking your IP address. Can you tell me what device you're using?
I'm using a Windows laptop.
Great! Please open the Command Prompt and type 'ipconfig'. What does it show?
It says my IP address is 169.254.x.x. Is that normal?
No, that's a self-assigned IP address. It means your device isn't getting an IP from the router. Let's try restarting your router.
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