How do I use the Kano Model for product development?
An example of an AI chatbot conversation about using the Kano Model for product development.
How do I use the Kano Model for product development?
The Kano Model helps prioritize features based on customer satisfaction. Would you like to know the different categories?
Yes, what are the categories in the Kano Model?
The categories are Must-be, One-dimensional, Attractive, Indifferent, and Reverse. Each affects customer satisfaction differently.
How do I categorize features using the Kano Model?
You can categorize features by gathering customer feedback through surveys or interviews to understand their needs and expectations.
Can you give me an example of a feature in each category?
Sure! For Must-be: basic functionality. One-dimensional: performance improvements. Attractive: innovative features. Indifferent: non-essential options. Reverse: unwanted features.
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