What are hybrid support models in AI?
Hybrid support models combine human and AI interactions to enhance customer service efficiency.
How do they improve customer experience?
They provide quick responses through AI while ensuring complex issues are handled by humans.
Can you give me an example of a hybrid support model?
Sure! A common example is using chatbots for FAQs and live agents for more complex inquiries.
What are the benefits of using hybrid support models?
Benefits include reduced wait times, improved satisfaction, and better resource allocation.
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