What is the impact of customer churn on revenue?
Customer churn can significantly affect revenue by reducing the number of active customers, leading to lower sales.
Can you explain how to calculate the revenue lost due to churn?
To calculate lost revenue, multiply the number of churned customers by the average revenue per user (ARPU).
What strategies can businesses use to reduce churn?
Businesses can improve customer service, offer loyalty programs, and gather feedback to enhance customer satisfaction.
How does churn rate vary across different industries?
Churn rates can vary widely; for example, subscription services often have higher churn rates than retail.
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