What are the effects of product defects on a brand's reputation?
Product defects can severely damage a brand's reputation, leading to loss of customer trust and loyalty.
Can you give me some examples of brands that suffered due to defects?
Sure! Brands like Samsung with the Galaxy Note 7 and Toyota with their recall issues faced significant reputation damage.
How can companies mitigate the impact of defects?
Companies can mitigate impacts by ensuring quality control, transparent communication, and prompt resolution of issues.
What role does social media play in this?
Social media amplifies the effects of defects, as negative experiences can quickly spread and influence public perception.
Are there any long-term effects on sales?
Yes, long-term effects can include decreased sales, reduced market share, and a tarnished brand image that takes time to rebuild.
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