What are the effects of product defects on sales?

What are the effects of product defects on sales?

Product defects can significantly impact sales by reducing customer satisfaction, leading to negative reviews and loss of repeat business.

Can you give me some examples of how defects have affected companies?

Sure! For instance, the Samsung Galaxy Note 7 recall due to battery defects cost the company billions and damaged its reputation.

How can companies mitigate the impact of defects?

Companies can implement quality control measures, gather customer feedback, and improve their product testing processes to mitigate defects.

What role does customer service play in this?

Excellent customer service can help retain customers even after defects occur by addressing their concerns and providing solutions.

Are there any industries more affected by defects than others?

Yes, industries like automotive and electronics are particularly sensitive to defects due to safety concerns and high customer expectations.