How do customer reviews influence buying decisions?
An example of an AI chatbot conversation about the impact of reviews on customer behavior.
How do customer reviews influence buying decisions?
Customer reviews significantly impact buying decisions by providing social proof and influencing trust.
Can you explain what social proof is?
Social proof is the psychological phenomenon where people rely on the actions and feedback of others to guide their own behavior.
What types of reviews are most effective?
Detailed, honest reviews with personal experiences tend to be the most effective, as they resonate more with potential buyers.
Do negative reviews have a greater impact than positive ones?
Yes, negative reviews often have a stronger impact because they can create doubt and concern in potential customers.
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