How do customer reviews affect sales?
An example of an AI chatbot conversation about the impact of reviews on sales.
How do customer reviews affect sales?
Customer reviews significantly influence sales by building trust and credibility. Positive reviews can boost sales, while negative ones can deter potential customers.
Can you give me some statistics on this?
Sure! Studies show that about 70% of consumers trust online reviews as much as personal recommendations, and a single negative review can cost a business up to 30 customers.
What can businesses do to manage their reviews?
Businesses can actively respond to reviews, encourage satisfied customers to leave positive feedback, and address negative reviews constructively.
Are there specific industries where reviews matter more?
Yes, industries like hospitality, retail, and restaurants often see a greater impact from reviews due to the personal nature of the services offered.
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