How has technology changed customer experience?
Technology has transformed customer experience by enabling personalized interactions, faster service, and 24/7 support.
Can you give examples of technologies that have improved customer service?
Sure! Examples include chatbots for instant responses, CRM systems for personalized service, and AI analytics for understanding customer behavior.
What are the potential downsides of relying on technology for customer interactions?
Potential downsides include reduced human interaction, over-reliance on automated systems, and privacy concerns regarding data usage.
How can businesses balance technology and human touch in customer service?
Businesses can balance this by using technology for efficiency while ensuring human agents are available for complex issues and personal connections.
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