How do typing indicators affect user engagement in chatbots?
An example of an AI chatbot conversation about the impact of typing indicators on user engagement.
How do typing indicators affect user engagement in chatbots?
Typing indicators can enhance user engagement by creating a sense of presence and anticipation in the conversation.
Can you explain how they create a sense of presence?
Sure! When users see a typing indicator, it signals that the chatbot is actively responding, making the interaction feel more dynamic.
Are there any studies that support this?
Yes, several studies show that typing indicators can lead to higher user satisfaction and longer conversation durations.
What are some best practices for using typing indicators?
Best practices include using them sparingly, ensuring they match the response time, and avoiding overuse to prevent frustration.
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