How can I improve my benchmarking process?
To improve your benchmarking process, start by clearly defining your goals and metrics. What specific areas are you looking to benchmark?
I'm focusing on operational efficiency and customer satisfaction.
Great! For operational efficiency, consider metrics like cycle time and resource utilization. For customer satisfaction, look at Net Promoter Score (NPS) and customer feedback.
How often should I conduct benchmarking?
It's best to conduct benchmarking regularly, such as quarterly or annually, depending on your industry and the pace of change.
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