How can I ensure my team's KPIs are aligned with our business goals?
Start by clearly defining your business goals. Then, break them down into specific, measurable KPIs for your team.
What if my team has different priorities than the overall business goals?
It's important to communicate the business goals to your team and involve them in the KPI-setting process to ensure alignment.
Can you give me an example of a KPI that aligns with a business goal?
Sure! If a business goal is to increase customer satisfaction, a relevant KPI could be the Net Promoter Score (NPS).
How often should we review our KPIs?
Regular reviews, such as quarterly or bi-annually, can help ensure that KPIs remain relevant and aligned with changing business goals.
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