How can metrics improve decision-making in business?
Metrics provide data-driven insights that help businesses evaluate performance, identify trends, and make informed decisions.
What types of metrics should I focus on?
Key metrics include KPIs like sales growth, customer satisfaction, and operational efficiency, tailored to your business goals.
How often should I review these metrics?
It's best to review metrics regularly, such as monthly or quarterly, to stay agile and responsive to changes.
Can you give an example of a metric that led to a significant decision?
Sure! A company noticed a drop in customer satisfaction scores, which led them to revamp their customer service training.
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