What are the key metrics for measuring user experience?
An example of an AI chatbot conversation about metrics for user experience.
What are the key metrics for measuring user experience?
Key metrics for user experience include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and System Usability Scale (SUS).
How do I calculate the Net Promoter Score?
To calculate NPS, survey your users asking how likely they are to recommend your product on a scale of 0-10. Subtract the percentage of detractors (0-6) from promoters (9-10).
What is a good CSAT score?
A good CSAT score typically ranges from 75% to 85%, indicating that most users are satisfied with their experience.
Can you explain the System Usability Scale?
The System Usability Scale (SUS) is a 10-item questionnaire that provides a quick assessment of usability. Scores range from 0 to 100, with higher scores indicating better usability.
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