How can AI chatbots improve customer service?
AI chatbots can provide 24/7 support, handle multiple inquiries simultaneously, and offer personalized responses.
What are some specific examples of tasks they can handle?
They can assist with FAQs, process orders, schedule appointments, and even troubleshoot common issues.
Are there any downsides to using chatbots?
Yes, they may struggle with complex queries and can sometimes frustrate users if not properly designed.
How can businesses ensure their chatbots are effective?
Regularly update the chatbot's knowledge base, monitor interactions, and gather user feedback for improvements.
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