How can I handle a tough conversation with my colleague?

How can I handle a tough conversation with my colleague?

It's important to approach the conversation with empathy. Start by acknowledging their feelings and expressing your intentions.

What if they become defensive during the conversation?

If they become defensive, try to remain calm and listen actively. Validate their feelings and steer the conversation back to the issue at hand.

Should I prepare what I want to say in advance?

Yes, preparing key points can help you stay focused. However, be flexible and open to the flow of the conversation.

How do I know if the conversation was successful?

A successful conversation often leads to mutual understanding, even if you don't fully agree. Look for signs of compromise or willingness to collaborate.