I'm having trouble with my internet connection, can you help?
Of course! Can you describe the issue you're experiencing? Is it slow speeds, frequent disconnections, or something else?
It's really slow, and sometimes it just drops completely.
I see. Let's start by checking your modem and router. Are the lights on them showing any unusual colors?
The lights are mostly green, but the internet light is blinking.
A blinking internet light usually indicates a connection issue. Have you tried restarting your modem and router?
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