What are the differences between NLP and rule-based chatbots?
NLP chatbots use natural language processing to understand and respond to user input, while rule-based chatbots follow predefined rules.
Can you give me an example of each type?
Sure! An NLP chatbot like Siri can understand varied user queries, while a rule-based chatbot might only respond to specific commands.
Which one is better for customer service?
NLP chatbots are generally better for customer service as they can handle a wider range of queries and provide more personalized responses.
Are there any downsides to using NLP chatbots?
Yes, NLP chatbots can be more complex to develop and may require more data to train effectively compared to rule-based systems.
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