What are the different methods to calculate NPS?
An example of an AI chatbot conversation about NPS calculation methods.
What are the different methods to calculate NPS?
There are several methods to calculate Net Promoter Score (NPS), including the standard survey method, online feedback tools, and customer interviews. Would you like to know more about a specific method?
Can you explain the standard survey method?
Sure! The standard survey method involves asking customers a single question: "On a scale of 0 to 10, how likely are you to recommend our product/service to a friend?" Based on their responses, customers are categorized into Promoters, Passives, and Detractors.
How do you calculate the NPS score from the survey results?
To calculate the NPS score, subtract the percentage of Detractors from the percentage of Promoters. The formula is: NPS = % Promoters - % Detractors.
What are some online tools I can use for NPS surveys?
Some popular online tools for NPS surveys include SurveyMonkey, Typeform, and Delighted. These platforms offer templates and analytics to help you gather and analyze feedback.
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