How can I improve my customer satisfaction scores?
An example of an AI chatbot conversation about NPS follow-up strategies.
How can I improve my customer satisfaction scores?
Improving customer satisfaction scores often starts with understanding customer feedback. Have you collected any recent feedback?
Yes, I received some feedback from a recent survey.
That's great! What were the main points of feedback? Identifying trends can help you prioritize improvements.
Most customers mentioned long wait times and unhelpful support.
Addressing wait times can involve optimizing your support processes. Have you considered implementing a ticketing system or chatbots?
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