What are my rights when shopping online?
An example of an AI chatbot conversation about online shopping rights.
What are my rights when shopping online?
As a consumer, you have several rights when shopping online, including the right to receive goods as described, the right to cancel your order, and the right to a refund if the goods are faulty.
Can I return an item if I change my mind?
Yes, under the Consumer Contracts Regulations, you generally have 14 days to change your mind and return the item for a full refund.
What if the item is damaged when it arrives?
If the item is damaged upon arrival, you have the right to request a replacement or a refund. Make sure to report it to the seller as soon as possible.
Are there any exceptions to these rights?
Yes, there are exceptions, such as for personalized items or sealed goods that have been opened. It's important to check the seller's return policy.
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