How can I exchange an item I ordered?
An example of an AI chatbot conversation about exchanging an item from an order.
I received the wrong item in my order. How can I exchange it?
I'm sorry to hear that! You can initiate an exchange by visiting our returns page and filling out the exchange form.
Do I need to send the wrong item back first?
Yes, you'll need to return the incorrect item before we can process the exchange. We'll provide a prepaid shipping label for you.
How long will the exchange take?
Once we receive the returned item, the exchange will typically be processed within 3-5 business days.
Can I track the return shipment?
Absolutely! Once you print the shipping label, you'll receive a tracking number to monitor your return.
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