What is a post-incident review and how do I conduct one?
A post-incident review (PIR) is a process to analyze an incident after it occurs, focusing on what happened, why, and how to prevent it in the future.
What are the key components I should include in a PIR?
Key components include a timeline of events, root cause analysis, impact assessment, and recommendations for improvement.
How do I ensure that the team is open and honest during the review?
Create a safe environment by emphasizing that the goal is learning, not blaming. Encourage open dialogue and active participation.
Can you give me an example of a successful PIR?
Sure! A successful PIR might involve a major service outage where the team identifies the root cause, implements fixes, and shares lessons learned with the organization.
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