What are the best practices for conducting a post-mortem analysis?

What are the best practices for conducting a post-mortem analysis?

Best practices include setting clear objectives, involving all stakeholders, and focusing on facts rather than blame.

How do I ensure that everyone feels comfortable sharing their thoughts?

Create a safe environment by establishing ground rules, emphasizing confidentiality, and encouraging open dialogue.

What should be included in the post-mortem report?

Include an overview of the incident, key findings, action items, and recommendations for future improvements.

How often should we conduct post-mortem analyses?

Conduct them after significant incidents or at regular intervals, such as quarterly, to continuously improve processes.

Can you give me an example of a successful post-mortem?

Sure! A tech company improved its deployment process after a post-mortem revealed communication gaps during updates.