How can I prevent fake support messages from reaching my customers?
An example of an AI chatbot conversation about preventing fake support messages.
How can I prevent fake support messages from reaching my customers?
To prevent fake support messages, you can implement verification processes, use secure channels, and educate your customers.
What verification processes do you recommend?
Consider using two-factor authentication for your support channels and verifying the identity of support agents.
How can I educate my customers about fake messages?
You can create informative content, such as blog posts or videos, that explain how to identify fake messages and report them.
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