What are some examples of CSAT survey questions?
An example of an AI chatbot conversation about CSAT survey question examples.
Can you provide some examples of CSAT survey questions?
Sure! Here are a few examples: 1. How satisfied are you with our service? 2. Would you recommend us to a friend? 3. How well did we meet your expectations?
What scale should I use for these questions?
A common scale is 1 to 5, where 1 is 'very dissatisfied' and 5 is 'very satisfied'. You can also use a 0-10 scale for more granularity.
How many questions should I include in a CSAT survey?
It's best to keep it short, around 3 to 5 questions, to encourage higher response rates.
Can you suggest a follow-up question after a negative response?
Absolutely! You could ask, 'What can we do to improve your experience?' This invites constructive feedback.
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