How do you measure user satisfaction with your product?
We use various metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to gauge user satisfaction.
What is the difference between NPS and CSAT?
NPS measures the likelihood of customers recommending your product, while CSAT assesses their satisfaction with a specific interaction or experience.
How often should I conduct these surveys?
It's best to conduct NPS surveys quarterly and CSAT surveys after key interactions to get timely feedback.
Can you help me create a survey for my users?
Absolutely! I can guide you on the questions to include and how to structure your survey for maximum effectiveness.
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