What is queue theory and how does it apply to the service industry?
Queue theory is the mathematical study of waiting lines, which helps businesses optimize service efficiency.
Can you give me an example of queue theory in action?
Sure! A fast-food restaurant uses queue theory to manage lines, ensuring quick service during peak hours.
How can businesses improve their queue management?
Businesses can improve queue management by analyzing customer flow, using technology for real-time updates, and optimizing staff allocation.
What are some common mistakes in queue management?
Common mistakes include underestimating peak times, poor layout design, and not using data to inform staffing decisions.
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