What are some real-world examples of communication channels?
Communication channels can include email, social media, phone calls, and face-to-face meetings.
Can you give me examples of how businesses use these channels?
Sure! Businesses use email for newsletters, social media for marketing, phone calls for customer support, and meetings for collaboration.
What about digital channels? Any specific examples?
Digital channels include websites, mobile apps, and instant messaging platforms like Slack or WhatsApp.
How do these channels impact customer engagement?
They enhance customer engagement by providing multiple touchpoints for interaction, making communication more accessible.
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