What are some real-world examples of emotional AI?
Emotional AI, or affective computing, is used in various fields. For instance, in healthcare, AI can analyze patient emotions to improve care.
Can you give me more specific examples?
Sure! Companies like Affectiva use AI to analyze facial expressions for market research, while Woebot is a mental health chatbot that provides emotional support.
How does emotional AI work in customer service?
In customer service, emotional AI can analyze customer tone and sentiment during interactions, allowing agents to respond more empathetically.
Are there any ethical concerns with emotional AI?
Yes, there are concerns about privacy, consent, and the potential for manipulation. It's crucial to use emotional AI responsibly.
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